Your satisfaction is important to us. Please see the information below regarding our standard return policy for both pre-owned and new golf merchandise.

• Product Return Guidelines - Certified PreOwned Clubs
• Club Trade-In
• Product Return Guidelines - Non-Club Items
• Shipping Promotions
• Warranty Claims
• Condition Issues
• Return Shipping Charges
• Items Damaged in Shipping
• International Returns
• International Shipping Problems
• How to Return Items

You may return any certified pre-owned item for any reason within 14 days of receipt of the product for a product exchange or complete refund (of the product price), provided that the return meets the following conditions:

1. A Return Authorization (RA#) must accompany any return. To receive a RA number, please call our customer service team at 866 999-TMPO.
2. Product must be returned in the same condition as it was sold. It must not be used nor altered and must include all inserts and accessories, if applicable. If the item has been used or is not in the same condition as it was sold, we will inspect the item and communicate a revised valuation if different from the original selling price and a 15% restocking fee will be applied. The RA# must be clearly written on the outside of the shipping carton. You must also include a copy of the original sales receipt or shipping confirmation.
3. Refunds will be issued for the product price (and any applicable sales tax) only. Original shipping charges are not refundable (except in certain situations).

Refunds will be issued within 15 days of receipt and inspection of the items. Additional information is provided below.

Certified PreOwned Clubs have a 12-month Limited Warranty against all manufacturing defects in materials and workmanship. Please see our Warranty for more information.

All Certified PreOwned clubs may be returned, but will be subject to the terms and conditions of our Trade-In Program. The value of the credit to the issued for a club trade-in will be determined by the then prevailing market price and condition of the club to be returned.

You may return or exchange any non-PreOwned item within 14 days of product receipt for any reason. Non-PreOwned items will be eligible for return or exchange and a product price refund will be issued based on the following conditions:

1. A Return Authorization (RA#) must accompany any return. To receive a RA number, please call our customer service team at 866 999-TMPO.
2. The product must be returned in the same condition as it was sold and must include all inserts and accessories, if applicable. The RA# must be clearly written on the outside of the shipping carton. You must also include a copy of the original sales receipt or shipping confirmation.
   1. Apparel, shoes, bags, headwear and accessories must not be used and must be in a complete resalable condition, meaning all inserts, tags and other items must be included and attached. If the products have been used, the return will not be accepted.
   2. Books, DVDs and electronic devices must be unopened and include all inserts, documentation, etc.
3. Personalized or customized orders are not eligible for return.
4. Refunds will be issued for the product price (and any applicable sales tax) only. Original shipping charges are not refundable (except in certain situations).
5. Requests for returns after 14 days of product receipt will not be granted.
6. Free goods, received as part of a promotion, are not eligible for return or exchange.

If a free shipping or similar promotion was applied to an order that includes a product being returned, the amount of that promotion will deducted from the amount refunded to the customer for any returned items. This policy will not apply to those returns that result from our error.

If you have any warranty issue, please call us at 866-999-TMPO and we will be pleased to assist you. PLEASE DO NOT CALL TAYLORMADE GOLF COMPANY DIRECTLY. A complete description of our 12-month Limited Warranty on all Certified PreOwned Golf Clubs can be viewed at our TaylorMadeGolfPreOwned.com Warranty Policy page.

We have a dedicated staff of receiving personnel with extensive golf experience who inspect and rate each pre-owned club. If you believe that the condition of your club was incorrectly rated, you may return the item in accordance with our pre-owned golf club product return guidelines. Your club will be reviewed by our product return manager and another club specialist and compared to our club condition rating guidelines to determine if the guidelines were correctly followed. If we verify that your club was incorrectly rated, we will reimburse your return shipping charges and will attempt to find a suitable item to replace the returned item at no charge. If we are unable to find a suitable replacement item or you do not wish to receive a replacement item, we will refund the full costs of the initial sales transaction for that product. If we determine that the condition of the club was correctly rated, we will contact you to explain the review process and the results of that review.

Customers must pay for all costs, including shipping, taxes and duties, to return items to us. We strongly urge you to insure all return shipments as you will bear the risk of loss. In the case of a return that was caused by our error, we will either reimburse your return shipping costs, provided that you include your shipping cost receipt in the return, or issue a call-tag.
Those situations include:

• Item, other than what was ordered, was shipped to you.
• Item was incorrectly rated.
• Item received was defective or damaged in shipping to you.

On limited occasions, items will be damaged in shipping. In these cases, we will file a claim with our shipping services provider and make arrangements to retrieve the item. If your shipment is damaged, if possible please do not open the box or remove any of the contents. Our carrier reserves the right to inspect any and all damaged items. Please report claims for damage within three business days of receipt.

International returns follow our standard return policy for either Certified PreOwned Clubs or Non-Club Items. In addition, customers are responsible for all shipping charges, duties , taxes and other import fees. If we verify that the return was due to our error, we will issue you a complete refund, including return shipping, provided that proof of charges paid is provided.

If you have a problem with your shipment, such as delivery or damage issues, please call our customer service team as soon as possible. While these issues are rare, they do occur. Each item is insured. When you call, please have the order number available. If your shipment arrives damaged, if possible, please do not open the box or remove any of the packing materials or contents. Call us as soon as possible with your order number and we will process a damage claim with our carrier. We can only ship you a replacement item once the claim has been processed with our carrier. Our carrier reserves the right to inspect the package after a claim has been filed. You may be required to sign a verification of the damage or loss.

If you need to return an item, please follow these instructions:

1. Call our customer service at 866-999-TMPO U.S / 001-919-719-7956 International
2. Request a Return Authorization (RA) number. (If we need to issue a call tag, we will provide you with those instructions)
3. If your return meets our product return guidelines, you will be issued a RA number.
4. Please ship the item, in the original carton, and include all inserts, tags, accessories, etc. You are responsible for the return shipping cost, including any and all taxes and duties. We suggest that you insure the shipment, since you will bear any risk of loss.
5. Once your return is inspected and processed usually within 15 days of receipt, we will issue the appropriate refund or credit if applicable. All refunds will be issued in U.S. currency.